Cleary Motors: Service Manager
Cleary Motors is currently recruiting an experienced Service Manager to join its expanding aftersales team.
The Role
An opportunity has arisen for an experienced Service Manager to join our expanding Aftersales team, ensuring continuity and knowledge transfer ahead of a planned retirement.
The successful candidate will lead a team of Master Technician’s, Service Technicians, Advisors and Apprentices. You will be responsible for delivering a high standard of customer satisfaction within the Renault service department, while driving labour sales, productivity, and profitability. You will identify opportunities to enhance departmental performance and implement effective service strategies to achieve daily, weekly, and monthly targets.
In this role, you will deliver an excellent customer experience within the Renault service department, ensuring high satisfaction levels. You will drive labour sales and profitability targets, identify opportunities to improve performance, and implement effective service strategies to achieve daily, weekly, and monthly business goals.
Role Responsibilities
Management
- Ensures the Renault service department is adequately staffed to achieve business objectives
- Communicate service procedures and administration requirements (including job cards) to ensure accuracy and compliance
- Monitor all Renault service technicians’ productivity, efficiency, quality, and comebacks
- Manage vehicle comebacks, damages and quality service issues including associated costs and customer interactions
- Support upselling opportunities through the Service Advisor Team
- Review work in progress (WIP) daily to ensure timely and accurate invoicing
- Provide regular performance updates to the Group Aftersales Manager on business activity and statistics
- Maintain a clean, organised, and professional workshop environment
- Support HR in employee relations, recruitment, and the people-related matters
- Identify opportunities to review pricing, labour rates and discount structures
- Participate in manufacturer and company training as required
Customer Service
- Ensure the service team maintains and develops good relationships with customers by meeting and exceeding expectations, with a right first-time approach
- Manage customer queries and complaints professionally, achieving satisfactory outcomes
- Liaise with the customer to correctly diagnose non-standard or intermittent faults, where required
Standards & Regulations
- Ensure compliance with health and safety procedures, including correct use of PPE
- Monitor equipment safety and workshop standards
- Manage manufacturer audits and ensure compliance with required standards
Skills & Experience
- Proven experience in vehicle servicing and repairs
- Previous management and people management experience (essential)
- Strong communication and interpersonal skills
- Effective problem solving and organisation skills
- Ability to work independently and as part of a team
- Strong attention to detail and a continuous improvement mind-set
- Professional approach with the ability to build strong internal relationships
- Full, clean driving license
*Please note that the recruitment and hiring process will be managed by Cleary Motors, RBK are facilitating applications only and will submit CVs directly to Cleary Motors*